Hearing Aid Solvers

FrequentlyAsked Questions

Let us help you, find the answers

  • How long before I'm contacted

    You will receive a call within 30 minutes of filling in your details from a hearing professional in your area.

  • How do hearing aids work?

    Hearing aids amplify sounds ears can’t detect and transfer the improved signal to the hearing nerve, which then transmits the message to the hearing cortex in the brain. Initially sounds can feel unnatural as they haven’t been heard for some time. The brain then adjusts and these ‘new’ sounds seem natural again.

    Hearing aids are made up of 5 basic components/mechanisms which generally consist of a microphone, amplifier, loudspeaker, battery and a computer chip. Depending on the device, they also offer a range of sophisticated features. All instruments have:

    • Microphones that pick-up sound
    • Amplifiers that makes sounds louder
    • A chip that processes and improves sound quality
    • A loudspeaker that sends amplified sound to the ear
    • A battery that runs the sound processors

  • Are Hearing Aids Subsidised?

    There are a number of government programs available to assist Pensioners and veterans wanting to get their hearing tested or be fitted with hearing aids in Australia. Your entitlements;

    Eligible people can attain a complete range of hearing services designed to meet individual needs, these include;

    • Your hearing assessed by a qualified hearing services practitioner.
    • If the assessment indicates that a hearing aid or other device will help, your practitioner will assist you in selecting an appropriate model from a range of quality devices made by leading manufacturers.
    • If you have complex hearing problems, you will be offered additional services to meet your needs.

    If you are eligible, we will help you fill out an application form or you can find one on the Hearing Services Program of the Government’s Department of Health Website here.

    Once your application has been processed you’ll receive a services voucher for a subsidised comprehensive test. You will be advised on the range of suitable aids for your hearing loss, lifestyle and budget. You will be able to choose from fully subsidised hearing aids under the Australian Government program or opt for devices with additional features where you pay an additional amount.

  • I have a health fund, am I covered for hearing aids?

    Private health fund rebates are available to assist with the cost of buying hearing aids in Australia. However, it is best that you check with your health insurance provider, as there are no guarantees that costs (if any) will be covered. This is largely dependent on the type of cover, and the health fund’s specific inclusions, extras and exclusions.

    The following is for general information purposes only and should be taken as guaranteed, expert advice:

    • The rebate you claim will depend on your health fund and type of cover you have;
    • Many health funds DO list hearing aids under additional benefits coverage;
    • You may* be able to claim up to $1,200 towards the cost of hearing aids from Australian health funds; and
    • In most cases, you don’t need a doctor’s referral get your hearing tested, however some private health funds may ask for a referral letter before they pay benefits for audiology.

    (*) As each health insurance policy is different, we recommend that you contact your health insurance provider directly to determine your eligibility for rebates.

  • What is Tinnitus, and what are the causes?

    According to the Victorian Government’s Better Health Channel, Tinnitus is a physical condition that is experienced as noises or ringing in your ears or head when no physical noise is present.

    It is not a disease however can have a debilitating effect on your lifestyle if left untreated. According to the Better Health Channel, approximately 17-20% of the Australian population has some of Tinnitus.

    Some of the most common causes are:

    • Exposure to loud sounds
    • Stress or trauma
    • Degeneration of the hair cells in the cochlear
    • Ear problems, such as otosclerosis (fixation of the tiny bones in middle ear)
    • Meniere’s disease
    • Some prescription and non-prescription drugs

    Exposure to loud noises such as machinery, lawnmowers and loud music remain the most common preventable cause.

  • Is there a treatment for Tinnitus?

    Although there is no tinnitus cure currently, there are a range of treatments available to help manage the condition. One of the most successful tinnitus treatments may be a good quality and properly fitted hearing aid. Hearing Aid providers, and hearing specialists/experts specialise in helping people with the condition understand causes of tinnitus, thus removing the stigma around hearing loss and recommending treatment options purposely suited for that person and his/her situation/requirements.

We are hear to listen

Don’t let your hearing get in the way of living life – we can help you.

**Test & Try Today*Pensioners may be eligible for the government funded Office of Hearing Services (OHS) Program